VODAFONE
I DON’T HAVE WORDS FOR THIS. WE TRIED CHILLI BROADBAND AND WE TRIED BIG AIR. THEN WE CAME TO THE CONCLUSION THAT WE HAD BEST STICK WITH THE BIG COMPANIES AND VODAFONE HAD SERVED WELL WITH THE MOBILE. SEEMED TO WORK WELL WITH THE NEW MOBILE BROADBAND . WORKED WELL FOR MONTHS. WELL IT WORKED WELL AT BILAMBIL AND IT WORKED WELL IN GRAFTON AND ARMIDALE. IT WORKED QUITE WELL IN BRISBANE AND MOST LIKELY WOULD DOWN IN COOLANGATTA OR SYDNEY.
IT DID NOT WORK AT ALL IN KALANG, BELLINGEN OR URUNGA BUT – WE ALLOWED FOR THAT. THEY’RE RURAL AND I SO DID NOT WANT TO REVISIT THE 2007 ENTANGLEMENT WITH TELSTRA AND THE HASSLES WHICH LED TO THE PETITION AND TOWN RALLY.
THEN – A COUPLE OF MONTHS BACK – VODAFONE MOBILE BEGINS TO FAIL OUT HERE IN THE COTTAGE. DROPS OUT. FAILURE TO CONNECT. FAILURE TO OPEN A PAGE. WHATEVER COULD GO WRONG – IT WENT WRONG. SO I BEGAN THE FAMILIAR COMPLAINING PROCESS AND MET THE FAMILIAR HURDLES. VODAFONE HAVE THE ADDED ELEMENT OF LARA THE PRETEND HUMAN ON THE OTHER END OF THE PHONE AND THE FAMILIAR STAGES TO REACH HUMAN ASSISTANCE – PATENTLY NOT BASED IN AUSTRALIA NOR UNDERSTANDING ANYTHING AT ALL ABOUT THE LOCALE OR THE SITUATION HERE. THEN WE CONTINUJED WITH THE HAVOC. POLITE AS PER USUAL. OBSTRUCTIVE AS PER USUAL.
AS PER USUAL – THEY ALSO SPOKE IN INHOUSE TERMINOLOGY WHICH THEY UNDERSTOOD (SEEMINGLY) BUT WHICH I DID NOT. DURING THE PROCESS – AS PER USUAL – WE CONTINUED TO PAY THE BILL WHILST UNABLE TO ACCESS THE SERVICE FOR WHICH WE WERE PAYING.
WAY INTO THE WEEKS OF THINKING PERHAPS IT WAS A TEMPORARY ABERRATION – THAT IT WOULD WORK AGAIN – THAT SOMEBODY WOULD REMEDY IT – THE KNOWLEDGE AGAIN CAME WHISPERING THAT VODAFONE WAS OPERATING AS EFFICIENTLY AS THE LESSER KNOWN CHILLI AND BIG AIR .
SO ONTO THE OMBUDSMAN AND A HIGHER LEVEL OF VODAFONE INTERVENTION. SO AS IT STANDS AND LEAVING OUT THE DETAILS FROM SHEER WEARINESS OF SPIRIT – VODAFONE OFFERS TO RELEASE US FROM OUR CONTRACT HAVING INTIMATED THAT WE MIGHT ACTUALLY BE HONEST PEOPLE AND NOT JUST TRYING TO ESCAPE THE CONTRACT- FOR GOD’S SAKE VODAFONE – WE CHOSE IT BECAUSE WE WANTED IT. WE ACTUALLY WANT IT TO WORK !!!!!!! BUT IT DOESN’T . WE HAVE BEEN PUT BACK ONTO GPRS, REFUNDED ONE MONTH’S BILL OF $80 – PROMISED THAT IT WOULD BE INVESTIGATED AND THEY WOULD GET BACK TO US . THEY HAVE NOT GOT BACK TO US. IT DOES NOT WORK. WE WILL NOT BE COMPENSATED . WE CAN EXIT THE CONTRACT IS ALL.
POORLY DONE VODAFONE. THEY TELL US ITS A NETWORK PROBLEM. CONFLICT BETWEEN 3G AND WHATEVER. NOT GOOD ENOUGH AT ALL !
SUNDAY NIGHT
LYNNE truly cannot see why all of us who love one another don’t live within easy reach of one another. On that thought I shall look at old fotos for comfort.
This is Kati B with her FIRST CAR. Her mother’s first car was a British Racing Green Mini . She got it in 1970 to go teaching in Rosewood near Tumbarumba. Kati has hers to go working in Bellingen.
DISTURBING THE COMFORTABLE AND COMFORTING THE DISTURBED.
